EXPERIENCING AN OUTAGE, EMERGENCY, OR LOOKING TO MAKE A DISTRIBUTION SERVICE INQUIRY (SUCH AS A METER READING)?
FIND YOUR CONTACT NUMBER BELOW:
OUTAGES, EMERGENCIES, OR DISTRIBUTION SERVICE INQUIRIES:
INTERNET
For internet outages, please check with Shaw Service Updates & Outages.
For troubleshooting, speed issues, and modem setup please read our Internet Troubleshooting Guide.
If you’re currently experiencing service issues (as opposed to billing issues) with your electricity please contact your distribution company below. You’ll need your site id or meter number. Your site id number can be found on your utility bill or the bill from a previous tenant if you are just moving in. Your meter number can be found on your utility bill, bill from a previous tenant, or on your power & gas meter.
ELECTRICITY
| SITE ID BEGINS WITH | DISTRIBUTION COMPANY | OUTAGES & EMERGENCIES | SERVICE INQUIRIES (METER READINGS) |
|---|---|---|---|
| 0010 | ATCO Electric | 1-800-668-5506 | 1-800-668-2248 |
| 0020 | ENMAX Power | 403-514-6100 | 403-662-3250 |
| 0030 | EPCOR | 780-412-4500 | 780-412-3810 |
| 0040 | FORTIS Alberta | 310-WIRE(9473) | 310-WIRE(9473) |
| 1-855-333-WIRE (9473) | 1-855-333-WIRE (9473) | ||
| 0050 | Lethbridge | 403-320-3940 | 403-320-3111 |
| 0070 | Red Deer | 403-348-5700 | 403-342-8274 |
| 0080 | Ponoka | 403-783-0143 | 403-783-0143 |
| 0090 | Fort Macleod | 403-553-4601 | 1-877-579-7999 |
| 0100 | Cardston | 403-653-5672 | 1-866-443-6629 |
NATURAL GAS
| SITE ID BEGINS WITH | DISTRIBUTION COMPANY | OUTAGES & EMERGENCIES | SERVICE INQUIRIES (METER READINGS) |
|---|---|---|---|
| 0001 or 0003 | ATCO Gas | 1-800-511-3447 | 310-5678 |
| 0007 | AltaGas Utilities | 1-866-222-2068 | 1-866-222-2067 |
